Whistleblowing case management for retail and hospitality
Whistleblowing case management for retail and hospitality that puts every shop, restaurant and hotel in one case list. Staff report from a QR code on their phone, with no account to set up. One small team can answer every case, and none of them slips through.
Each workplace reports a different set of problems
A shop, a kitchen and a hotel floor each produce their own pattern of report. One channel takes all three, and the case list keeps them apart.
- Till shortages and odd refund patterns
- How stops and bag searches are carried out
- Rotas, breaks and hours that go unpaid
- Food safety checks signed off but never done
- Bullying or harassment in the kitchen
- Tips, and how they are shared out
- Guest safety and who holds a room key
- Hours and pay for agency housekeeping
- Harassment by a guest or by a colleague
Twelve categories ship as standard, and you can rewrite the list before the channel goes live.
Languages on the form, for when your team doesn't all share one
To put a live reporting page in front of a new site
Accounts your staff have to create
When staff come and go every season
Many shops, kitchens and hotels take on seasonal staff. A channel that needs an account and a password gets forgotten between seasons.
Opening the channel across every site
One reporting page covers the whole company. Print the same QR code for each shop, kitchen and hotel. There is nothing to set up site by site.
A small team handles every case. Pick a second handler for the weeks the first is away, and a third route for a report that names a manager.
Put it by the staff room door and mention it at the shift briefing. Not everyone on the floor has a work email, so don't rely on one.
Frequently asked questions
Does a shop, restaurant or hotel group have to offer a reporting channel?
In the EU, it comes from your national whistleblowing law, based on the EU Whistleblower Directive (2019/1937). In most EU countries the line is 50 workers, counted across the company rather than per site. A chain of small sites passes it long before any single site does. Elsewhere, check your local law.
Do seasonal and agency staff count?
Yes. In the EU and many other countries, anyone who learns of a problem through work with you is protected when they report it. That covers seasonal staff, agency staff, people on a trial shift, and people who have already left. They all use the same link.
How do we keep cases from every site in one place?
Every report lands in one panel. Filter by status, category or handler, and read the counts by month. Each case is a single encrypted thread, so nothing sits in a personal inbox or a group chat.
What does it cost a chain?
PRO costs €79 a month, net, when the year is paid in advance. Reports are unlimited and five people can work in the panel. Try it free for 30 days.