Whistleblower reporting channel for financial services
A whistleblower reporting channel for financial services gives staff a private way to raise a concern. Banks, insurers, brokers and fund managers already run tight controls over money. This brings the same level of record keeping to reports about conduct. Anyone reviewing a case later can see each step.
To reply to a report at one group after it moved to WeMoral, down from 11 days
EU states, each with its own law based on the directive, so a group with branches abroad deals with more than one
Where every case file is stored. The data does not leave the EU
What an auditor can see in one case file
A shared mailbox cannot show who read a report, or when. The case record logs it as the case goes on, so the full history is there when you need it.
You decide who can open, answer or close a case. The most sensitive fields can be kept to a smaller group.
The date and time the report arrived
Proof you confirmed receipt within seven days, as EU rules require
Who opened the case, and when
Who could see the case at each stage
Every message sent to and from the reporter
What was asked for, and what came back
Every file, virus scanned and cleaned of hidden data
What proof was added, and when
The decision, and the action taken after it
How the firm responded
The closing date, and how long you keep it
When the record is due for deletion
What people in banking and insurance report
Reports cover a wider range of topics than most risk assessments plan for. The subjects below are typical in this sector.
Pressure to meet sales or lending targets by breaking the rules
Conflicts of interest that were not declared
How customer complaints are handled and recorded
Market conduct, including the use of inside information
Money laundering checks that were not completed
Bullying, harassment or discrimination within a team
Twelve report categories come as standard. Rename them, remove them, or use your own list before the page goes live.
Reports that name a senior manager
In a small compliance team, the person named in a report may work in the same room. Anonymity often decides whether such a report is made at all.
Name a second case handler before the channel goes live. A report about the head of compliance should not land with that same person.
Frequently asked questions
Does a bank or an insurer have to run an internal reporting channel?
Usually, yes. In the EU, banks, insurers and investment firms need a channel whatever their size. The duty comes from your national whistleblowing law, based on the EU Whistleblower Directive (2019/1937), and your regulator may ask for more. Elsewhere, check your local law.
What can we show an auditor?
You can show the full case list, and any single case as a timeline. Every read and every change is logged at the time it happens. Case counts by status and by month export straight into a board report. Access stays with the handlers you appoint.
Can a senior manager report without giving a name?
Yes. The form is anonymous by default. It asks for no name and keeps no IP address, and hidden data is stripped from every attachment. The reporter receives a private access code and uses it to read the reply.
What does it cost a firm?
PRO costs €79 a month, net, with the year paid in advance. That includes unlimited reports and five panel users. The first 30 days are free. If you already use another provider, we move your open cases across with no downtime.