Whistleblower reporting channel for financial services
A whistleblower reporting channel for financial services gives staff a private way to raise a concern. Banks, insurers, brokers and fund managers already run tight controls over money. This brings the same level of record keeping to reports about conduct. Anyone reviewing a case later can see each step.
To reply to a report at one group after it moved to WeMoral, down from 11 days
EU states where the directive is now law. It affects groups with branches abroad
Where every case file is stored. The data does not leave the EU
What an auditor can see in one case file
A shared mailbox cannot show who read a report, or when. The case record logs it as the case goes on, so the full history is there when you need it.
You decide who can open, answer or close a case. The most sensitive fields can be kept to a smaller group.
The date and time the report arrived
Proof you replied within seven days
Who opened the case, and when
Who could see the case at each stage
Every message sent to and from the reporter
What was asked for, and what came back
Every file, virus scanned and cleaned of hidden data
What proof was added, and when
The decision, and the action taken after it
How the firm responded
The closing date, and how long you keep it
When the record is due for deletion
What people in banking and insurance report
Reports cover a wider range of topics than most risk assessments plan for. The subjects below come up most often in this sector.
Pressure to meet sales or lending targets by breaking the rules
Conflicts of interest that were not declared
How customer complaints are handled and recorded
Market conduct, including the use of inside information
Money laundering checks that were not completed
Bullying, harassment or discrimination within a team
Twelve report categories come as standard. Rename them, remove them, or use your own list before the page goes live.
Reports that name a senior manager
In a small compliance team, the person named in a report may work in the same room. Anonymity is often the only reason such a report is made.
Name a second case handler before the channel goes live. A report about the head of compliance should not land with that same person.
Frequently asked questions
Does a bank or an insurer have to run an internal reporting channel?
The duty comes from your national whistleblowing law, the national law behind the EU Whistleblower Directive (2019/1937). It applies from 50 workers up, a line most financial firms passed long ago. Your sector rules may ask for more, so read both.
What can we show an auditor?
You can show the full case list, and any single case as a timeline. Every read and every change is logged at the time it happens. Case counts by status and by month export straight into a board report. Access stays with the handlers you appoint.
Can a senior manager report without giving a name?
Yes. The form is anonymous as supplied. It asks for no name and keeps no IP address, and hidden data is stripped from every attachment. The reporter receives a one-time code and uses it to read the reply.
What does it cost a firm?
PRO costs €79 a month, net, with the year paid in advance. That includes unlimited reports and five panel users. The first 30 days are free. If you already use another provider, we move your open cases across with no downtime.